Terms and Conditions

Terms and Conditions - Thomas Pets

Welcome to Thomas Pets. By using ThomasPets.com, you agree to the following Terms and Conditions, which govern your access and use of our website. Please read them carefully before placing an order.

1. Copyright & Intellectual Property

✅ Ownership of Content
All content on ThomasPets.com, including text, graphics, logos, product descriptions, and images, is the exclusive property of Thomas Pets and protected under U.S. and international copyright laws.

✅ Permitted Use

  • You may print or electronically copy pages only for personal, non-commercial use, such as placing an order.
  • Any unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited without prior written consent.

✅ Trademarks

  • All trademarks, logos, and service marks displayed on this site are property of Thomas Pets.
  • Any unauthorized use may violate trademark laws.

2. Website Use & User Conduct

✅ Account Responsibility

  • You are responsible for maintaining the confidentiality of your account and password.
  • We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

✅ Prohibited Conduct
Users are strictly prohibited from:

  • Harassing, threatening, or impersonating others.
  • Posting false, defamatory, or misleading information.
  • Uploading viruses, malware, or any harmful content.
  • Using the site for any illegal or unauthorized purpose.

3. Ordering & Payments

✅ Accepted Payments
We accept major credit cards, PayPal, and other secure payment methods available at checkout.

✅ Order Processing

  • Orders placed before 2 p.m. MT typically ship the same business day.
  • Thomas Pets reserves the right to cancel or refuse any order suspected of fraud or unauthorized activity.

✅ Pricing & Errors

  • Prices are displayed in USD ($) and may change without notice.
  • If a product is mistakenly priced, we reserve the right to cancel the order and issue a full refund.

For more details, visit our Refund Policy.

4. Shipping & Delivery

✅ Shipping Methods

  • We offer fast, reliable shipping within the Continental U.S.
  • Free shipping may apply to eligible orders.

✅ International Orders

  • Customers outside the U.S. are responsible for import duties, taxes, and customs clearance fees.

✅ Lost or Delayed Packages
Thomas Pets is not responsible for delays caused by:

  • Carrier issues (USPS, FedEx, UPS, etc.).
  • Customs processing for international orders.
  • Weather-related disruptions.

For details, see our Shipping & Delivery Policy.

5. Returns & Refunds

✅ Return Policy

  • Items must be unused and unopened for a return within 30 days of purchase.
  • Customers are responsible for return shipping costs unless the return is due to our error.

✅ Refunds

  • Refunds will be processed within 5-7 business days after receiving the returned product.

For full details, check our Refund Policy.

6. Limitation of Liability

✅ Product Use Disclaimer

  • Our products are for aquarium and pet use only.
  • Not intended for human consumption.

✅ No Warranty

  • All products are sold "as is" without express or implied warranties.
  • We are not liable for accidental, indirect, or consequential damages related to product use.

7. Privacy & Data Protection

✅ Secure Transactions

  • We use SSL encryption to protect your data.
  • Your personal information will never be sold to third parties.

For details, review our Privacy Policy.

8. Termination & Modification

✅ Policy Updates

  • We may update these Terms and Conditions at any time.
  • Changes will take effect immediately upon posting on ThomasPets.com.

✅ Account Suspension
We reserve the right to terminate user accounts involved in:

  • Fraudulent activities.
  • Violations of these Terms.

9. Contact Information

If you have any questions about these Terms and Conditions, contact us:

📧 Email: info@thomaspets.com | weknowpetsllc@gmail.com
📍 Address: 1309 Coffeen Avenue #13507, Sheridan, Wyoming 82801, United States
📞 Phone: +1 (650) 646-7982

Thank you for shopping at Thomas Pets!