Shipping & Returns
🚚 Shipping & Returns – Thomas Pets
At ThomasPets.com, we are committed to fast, reliable shipping and a hassle-free return experience within the United States. Below, you'll find all the details about our shipping policy, delivery times, and return process.
📦 Shipping Information
✅ Shipping Available Across the USA – We ship to all 50 states, including Alaska and Hawaii.
✅ Same-Day Processing – Orders placed before 2:00 PM MT, Monday - Friday ship the same day. Orders placed on weekends will ship on Monday.
✅ No International Shipping – At this time, we do not offer international shipping.
📌 Estimated Delivery Times (USA Only):
| Shipping Method | Estimated Delivery Time |
|---|---|
| Free Standard Shipping (USA) | 5-7 Business Days |
| FedEx Ground | 5-7 Business Days |
| FedEx Express Saver | 3 Business Days |
| FedEx 2 Day | 2 Business Days |
| FedEx Overnight | Next Business Day |
| USPS Priority Mail | 4-5 Business Days |
| USPS First-Class Mail | 5-6 Business Days |
⚠ Important Notes:
- Express orders cannot be shipped to P.O. Boxes.
- Orders are processed Monday - Friday (excluding holidays).
📌 Get a Shipping Quote:
- Add your desired items to the cart.
- Enter your ZIP code.
- Click "Get Quote" for real-time shipping costs.
🔄 Return Policy (USA Only)
We accept returns within 30 days of delivery under the following conditions:
📌 Return Eligibility:
✅ Unopened & New Products – Returns are accepted for a full refund within 30 days.
✅ Incorrect or Defective Items – If the mistake is ours, we will cover the return shipping cost.
✅ Customer Remorse – If you change your mind, the product must be new and unopened.
🔄 How to Return an Item
📌 Follow these simple steps for a hassle-free return:
1️⃣ Contact Us – Email info@thomaspets.com with your order number and return reason.
2️⃣ Receive Instructions – Our support team will provide return authorization and instructions.
3️⃣ Ship the Item – Securely package and return the item.
4️⃣ Refund Issued – Once received, your refund will be processed within 5 business days.
💰 Refund Processing
✅ Refunds are issued to your original payment method.
✅ Processing time is typically within 5 business days after receiving the return.
⚠ Important Notes:
- Opened or used medications cannot be returned.
- Packages returned without prior authorization may not be processed.
- Shipping costs are non-refundable unless the return is due to our error.
📞 Contact Us for Assistance
📍 Thomas Pets Customer Support
📧 Email: info@thomaspets.com | weknowpetsllc@gmail.com
📞 Phone: +1 (650) 646-7982
🌍 Website: ThomasPets.com
🏢 Address: 1309 Coffeen Avenue, #13507, Sheridan, Wyoming 82801, United States
⏳ Support Hours:
- Monday - Friday: 9:00 AM - 4:00 PM (Mountain Time)