Shipping & Delivery
🚚 Shipping & Delivery – Thomas Pets
At ThomasPets.com, we ensure fast, secure, and efficient shipping across the United States. Below, you'll find all the details regarding order processing, delivery times, and shipping options to help you receive your items as quickly as possible.
📦 Order Processing
✅ Same-Day Shipping – Orders placed before 2:00 PM MT, Monday - Friday will be shipped the same day.
✅ Next-Day Processing – Orders placed after 2:00 PM MT will ship the next business day.
✅ Weekend Orders – Orders placed on weekends or holidays will be processed the next business day.
⚠ Once an order is submitted, it is final – Changes cannot be made after processing.
🚀 Shipping Methods & Delivery Estimates (USA Only)
We offer a variety of shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Free Standard Shipping (USA) | 5-7 Business Days | Available for orders within the Continental US |
| FedEx Ground | 5-7 Business Days | Reliable ground shipping |
| FedEx Express Saver | 3 Business Days | Faster shipping option |
| FedEx 2 Day | 2 Business Days | Orders shipped Thursday will arrive Monday |
| FedEx Overnight | Next Business Day | Overnight orders shipped Friday arrive Monday unless Saturday delivery is specified (extra fee applies) |
| USPS Priority Mail | 4-5 Business Days | Faster standard shipping |
| USPS First-Class Mail | 5-6 Business Days | Standard option for smaller packages |
⚠ Important Shipping Notes:
- Shipping times are calculated from the day the order ships, NOT the day the order is placed.
- FedEx and Express orders CANNOT be shipped to P.O. Boxes.
- We only ship within the United States— international orders are not available at this time.
📌 Get a Shipping Quote
📌 To check shipping rates before placing an order:
1️⃣ Add the items you want to your shopping cart.
2️⃣ Enter your ZIP code.
3️⃣ Click "Get Quote" to view available shipping methods and costs.
📞 Contact Us for Assistance
📍 Thomas Pets Customer Support
📧 Email: info@thomaspets.com | weknowpetsllc@gmail.com
📞 Phone: +1 (650) 646-7982
🌍 Website: ThomasPets.com
🏢 Address: 1309 Coffeen Avenue, #13507, Sheridan, Wyoming 82801, United States
⏳ Support Hours:
- Monday - Friday: 9:00 AM - 4:00 PM (Mountain Time)