Refund Policy
🔄 Refund Policy – Thomas Pets
At Thomas Pets, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a hassle-free refund policy to ensure you get the best experience when shopping at ThomasPets.com.
📌 Returns for Refund
We accept returns within 30 days of delivery for the following reasons:
✅ Defective Products – Items with manufacturer defects or quality issues.
✅ Order Mistakes – If you receive an incorrect item due to our error.
✅ New, Unopened Items – Most unopened products can be returned for a full refund within 30 days.
📌 Return Shipping Costs
✅ If the return is due to our mistake (wrong or defective item), we cover return shipping costs.
✅ For voluntary returns (changed mind, no longer needed), the customer is responsible for return shipping costs.
💡 Important Note:
⚠ Opened or used medications cannot be returned.
⚠ All items must be returned in original packaging to qualify for a refund.
📌 Refund Processing Time
✅ Once we receive your returned package, refunds are typically processed within 5 business days.
✅ Refunds are issued to the original payment method used during purchase.
🚀 Most refunds are processed even faster!
📌 How to Return an Item
📌 Follow these steps to request a return:
1️⃣ Contact Us – Email info@thomaspets.com with your order number and details about the product you’d like to return.
2️⃣ Receive Instructions – Our support team will send return instructions and a return authorization.
3️⃣ Ship the Item – Securely package and return the item following the provided guidelines.
4️⃣ Refund Issued – Once received, we will process your refund within 5 business days.
📌 Important Considerations
⚠ Opened or used medications cannot be returned due to safety regulations.
⚠ Packages returned without prior authorization may not be processed.
⚠ Shipping costs are non-refundable unless the return is due to our mistake.
📞 Contact Us for Assistance
📍 Thomas Pets Customer Support
📧 Email: info@thomaspets.com | weknowpetsllc@gmail.com
📞 Phone: +1 (650) 646-7982
🌍 Website: ThomasPets.com
🏢 Address: 1309 Coffeen Avenue, #13507, Sheridan, Wyoming 82801, United States
⏳ Support Hours:
- Monday - Friday: 9:00 AM - 4:00 PM (Mountain Time)