Order Cancellation Policy
📦 Order Cancellation Policy – Thomas Pets
At Thomas Pets, we understand that sometimes plans change, and you may need to cancel your order. Our cancellation process is simple and straightforward.
📌 How to Cancel an Order
✅ Contact Us Immediately
If you need to cancel an order, please email us at info@thomaspets.com or weknowpetsllc@gmail.com as soon as possible.
- Orders that have NOT been shipped may be canceled, and a full refund will be issued to your original payment method.
- Orders that have already been shipped cannot be canceled. However, you may be eligible for a return and refund once you receive the order. Please refer to our Refund Policy for further details.
📦 Orders That Have Already Shipped
⚠ If your order has already shipped, it cannot be canceled.
- Once your package leaves our warehouse, it is out of our control.
- If you no longer want the item, you may initiate a return upon receiving it.
- Visit our Shipping & Returns policy for return eligibility and instructions.
💲 Refunds for Canceled Orders
✅ Eligible Cancellations:
- If your order is successfully canceled before it ships, you will receive a full refund to your original payment method.
✅ Refund Processing Time:
- Refunds typically take 3-5 business days to appear in your account, depending on your payment provider.
✅ Need Help?
- For any issues related to cancellations or refunds, contact us via email or call +1 (650) 646-7982.
🔹 Need Assistance? Contact Us!
📍 Thomas Pets Support Team
📧 Email: info@thomaspets.com
📧 Email: weknowpetsllc@gmail.com
📞 Phone: +1 (650) 646-7982
🌍 Website: ThomasPets.com
⏳ Support Hours: Monday - Friday, 9:00 AM - 4:00 PM (Mountain Time)
Thank you for shopping with Thomas Pets!