Customer Service

📞 Customer Service – Thomas Pets

At Thomas Pets, we are committed to providing exceptional customer service to ensure a seamless and satisfying shopping experience. Below, you’ll find all the essential information about shipping, returns, orders, and support.

📦 Shipping & Delivery

✅ Order Processing:

  • Orders placed before 2:00 PM MT (Monday - Friday) ship the same day.
  • Orders placed on weekends will ship on Monday.

✅ Shipping Methods:

  • We offer multiple shipping options, including:
    • Free Shipping (within the Continental US)
    • FedEx, USPS, DHL International

✅ Estimated Delivery Times:

Shipping Method Estimated Delivery Time
Free Shipping (US) 5-7 Business Days
FedEx Ground 5-7 Business Days
FedEx Express Saver 3 Business Days
FedEx 2 Day 2 Business Days
FedEx Overnight Next Business Day
USPS Parcel Post 7-10 Business Days
USPS Priority Mail 4-5 Business Days
USPS First Class Mail 5-6 Business Days
USPS International Priority 7-14 Business Days
DHL International 3-4 Business Days

⚠ Important Notes:

  • FedEx orders & express orders cannot be shipped to P.O. Boxes.
  • International Orders: Customs, duties, and taxes are not covered by Thomas Pets.

🔹 Need a shipping quote?

  • Add products to your cart, enter your ZIP code, and click "Get Quote."

🔄 Returns & Replacements

✅ Return Policy Overview:

  • All sales are final. Changes cannot be made once an order has been placed.
  • Opened or used medications cannot be returned.
  • Please review our full Refund Policy for complete details.

🛒 Ordering Information

✅ How to Order:

  • Online: Secure checkout via our website ThomasPets.com.
  • By Phone: Contact our support team at +1 (650) 646-7982 for assistance.

✅ Accepted Payments & Pricing:

  • We accept major credit/debit cards, PayPal, and other secure payment options.

📌 Promotions & Free Shipping:

  • Orders within the Continental US qualify for free shipping.
  • Special promotions & discounts are available on selected items—stay updated by subscribing to our newsletter.

📦 Order Tracking & Account Management

✅ View & Manage Orders:

  • Log in to your Thomas Pets Account to:
    • Check order status
    • View past orders
    • Update shipping/billing details
    • Change account information

🔐 Privacy & Security

  • Your privacy is our priority—our website uses advanced data encryption to protect your personal and payment details.
  • For full details, visit our Privacy Policy.

📜 Terms & Conditions

  • By using our website, you agree to our Terms & Conditions regarding shopping, refunds, and customer rights.

📞 Need Assistance? Contact Us!

📍 Thomas Pets Customer Support
📧 Email: info@thomaspets.com | weknowpetsllc@gmail.com
📞 Phone: +1 (650) 646-7982
🌍 Website: ThomasPets.com
🏢 Address: 1309 Coffeen Avenue, #13507, Sheridan, Wyoming 82801, United States

⏳ Support Hours:

  • Monday - Friday: 9:00 AM - 4:00 PM (Mountain Time)

Thank you for choosing Thomas Pets! 🐠🐾