Contact Us
Contact Thomas Pets – We're Here to Help!
At Thomas Pets, we are committed to providing exceptional customer service. Whether you need assistance with your order, returns, shipping, or product inquiries, our dedicated support team is here to help.
📞 How to Reach Us
✅ Email Support
📧 info@thomaspets.com
📧 weknowpetsllc@gmail.com
- We respond to all emails within 24 hours (Mon-Fri).
✅ Phone Support
📞 +1 (650) 646-7982
- Available during business hours for order inquiries, product support, and more.
✅ Live Chat
💬 Use the chat box at the bottom of your screen for real-time assistance.
- Chat Hours: Monday - Friday, 9:00 AM - 4:00 PM (MT).
✅ Contact Form
📩 Fill out our Contact Form, and we'll respond as soon as possible.
📦 Warehouse & Shipping Address
📍 Thomas Pets
1309 Coffeen Avenue #13507
Sheridan, Wyoming 82801
United States
- Orders ship from our U.S.-based warehouse with fast, reliable shipping.
- View our Shipping & Delivery Policy for more details.
📅 Business Hours
⏳ Monday - Friday: 9:00 AM - 4:00 PM (Mountain Time)
🚫 Saturday & Sunday: Closed (Orders placed over the weekend will be processed the next business day.)
🔹 Returns & Refunds
If you need to initiate a return, visit our Refund Policy for full details.
💬 We Value Your Feedback!
At Thomas Pets, your satisfaction is our #1 priority. We appreciate your feedback and always strive to improve your shopping experience.
⭐ If you love our products and service, leave us a review on Trustpilot!
Thank you for choosing Thomas Pets!